Customer Success Manager (Japanese + English) - вакансия 11531111

Wrike


Дата обновления: 11.01.2021

Город: Санкт-Петербург

Категория: Консалтинг, стратегическое развитие

Тип занятости: Не имеет значения

Текст вакансии:


Job Overview We are seeking a talented, passionate and tech-savvy Customer Success Manager to help teams in Japan and Australia do the best work of their lives using our product. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. It will be your job to understand your customers' goals, offer tailored advice on best practices that solve their problems promptly and be the voice of the customer within our organization. You will also participate in creating educational materials impacting many customers at once, like webinars. In this role, you will have the opportunity to impact the efficiency of many business by applying your knowledge, creative thinking and collaborating with incredible peers. You will be a part of our Client Success team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem solving. As part of our Client Success organization, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: What you will do
Understand customer business objectives, pain points and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email, zoom and phone calls On-board new customers, help them set up Wrike for their unique use case and be more productive Answer customer questions throughout the customer lifecycle Identify the needs and opportunities for the customer account growth Track and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems Manage successful completion of customer engagements while achieving critical success metrics Prepare and conduct webinars for the customers and analyze the impact of the webinars on customer’s behavior
What we are looking for
Experience in a customer ­facing role Fluent spoken and written English Fluent spoken and written Japanese Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way Passionate about teaching/instilling knowledge in others Keen business sense to discover and understand customer business objectives and pain points to ultimately unlock Wrike's value for them and measure Wrike’s financial impact Willing to dive into technical details of a product to understand it thoroughly Great people skills: genuine, warm, positive, engaging, connect well with people, friendly, empathetic, show tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience Excellent organization, note-taking, project management and time management skills Posses qualities that make a good Wriker: Critical thinker, generally curious — a true problem solver Passionate about learning and improving every day, and motivated to excel Open to feedback; coachable Strong team player; tendency to put others first Self-starter with strong ownership skills, willing to go above and beyond the job description Creative and innovative Working schedule: 8am VLAT (1am MSK)- 4pm VLAT (9am MSK)


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